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Returns and Credit Notes Guide for Freemax Onnix 5
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Onnix 5 protects the relationship when something goes wrong.
The Onnix 5 has settled into a stable position in the range, which makes returns and credit notes the natural next question for distributors.
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Why returns and credit notes matters on the Onnix 5
Distinguish between a defect claim and a change of mind before agreeing any action.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Onnix 5.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Onnix 5 |
| Brand | Freemax |
| Category | Reviews |
| Battery | 650 mAh |
| Output range | 10-30 W |
| Capacity | 1.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 120 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
Checklist
- Keep certificates current and filed against the exact model name.
- Record the arrival condition with photographs on the day of delivery.
- Review the reorder point after one full selling cycle.
- Request batch photographs and a packing list prior to shipment.
- Retain one sealed sample carton from every batch for reference.
- Check carton quantities against the commercial invoice line by line.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (138 units) | Tier 1 | 14-21 days |
| Pallet (814 units) | Tier 2 | 14-21 days |
| Container (16944 units) | Tier 3 | 21-30 days |
Frequently asked questions
Who pays return freight on a Onnix 5 defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
A short quarterly review of these points will keep the Onnix 5 range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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