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Returns and Credit Notes Guide for Freemax Onnix 2
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Onnix 2 protects the relationship when something goes wrong.
Every serious sourcing conversation about the Onnix 2 eventually arrives at returns and credit notes, usually because it is where cost and risk meet.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Onnix 2.
Why returns and credit notes matters on the Onnix 2
Distinguish between a defect claim and a change of mind before agreeing any action.
Consistency across batches matters more than peak performance for Onnix 2, and returns and credit notes is where inconsistency first appears.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Onnix 2 |
| Brand | Freemax |
| Category | Reviews |
| Battery | 900 mAh |
| Output range | 5-80 W |
| Capacity | 2.0 ml |
| Charging | USB-C 2A |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 100 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Checklist
- Check carton quantities against the commercial invoice line by line.
- Retain one sealed sample carton from every batch for reference.
- Verify that artwork matches the approved compliance template.
- Log sell through by account for the first eight weeks.
- Confirm the exact configuration in writing before the deposit is paid.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (75 units) | Tier 1 | 14-21 days |
| Pallet (1391 units) | Tier 2 | 7-12 days |
| Container (11583 units) | Tier 3 | 7-12 days |
Frequently asked questions
Who pays return freight on a Onnix 2 defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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