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Returns and Credit Notes Guide for Freemax Galex Plus

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Galex Plus protects the relationship when something goes wrong.

Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Galex Plus is either created or lost.

Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.

Why returns and credit notes matters on the Galex Plus

Distinguish between a defect claim and a change of mind before agreeing any action.

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Galex Plus.

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

Checklist

• Keep certificates current and filed against the exact model name.
• Confirm the exact configuration in writing before the deposit is paid.
• Retain one sealed sample carton from every batch for reference.
• Review the reorder point after one full selling cycle.
• Log sell through by account for the first eight weeks.
• Agree in advance who pays for return freight on a defect claim.

Commercial terms

Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.

Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.

Frequently asked questions

Who pays return freight on a Galex Plus defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Can packaging be adjusted for our market?

Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

Final word

None of this is complicated, but it does need to be written down and reviewed on a schedule.

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