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How to Source Freemax Zeal 2: Warranty and After Sales
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Zeal 2 line.
Between the factory gate and the retail shelf, warranty and after sales is where most of the value on the Zeal 2 is either created or lost.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Zeal 2.
Why warranty and after sales matters on the Zeal 2
A clear dead on arrival policy removes friction for retail partners.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Zeal 2 |
| Brand | Freemax |
| Category | Reviews |
| Battery | 1100 mAh |
| Output range | 12-80 W |
| Capacity | 4.0 ml |
| Charging | USB-C 2A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 240 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Where two suppliers look identical on price, warranty and after sales is usually the variable that separates them over a full year.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Checklist
- Retain one sealed sample carton from every batch for reference.
- Verify that artwork matches the approved compliance template.
- Keep certificates current and filed against the exact model name.
- Check carton quantities against the commercial invoice line by line.
- Log sell through by account for the first eight weeks.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (87 units) | Tier 1 | 7-12 days |
| Pallet (707 units) | Tier 2 | 14-21 days |
| Container (12148 units) | Tier 3 | 30-45 days |
Frequently asked questions
What warranty applies to Zeal 2?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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